Return Policy: Our Return Policy is an industry standard policy. Items must be returned, in new, or like-new condition, and in its original packaging, and with all paperwork including manuals and your packing slip, as well as all accessories to ensure full credit. Shipping costs will not be refunded. Free Shipping Beauty reserves the right to refuse any returns if they do not meet our return requirements or without authorization.
You must contact us for all returns prior to sending them back. Return Slips will be provided through our Returns Department.
Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please request delivery confirmation. We cannot process your return until the item is received.
The following conditions and exceptions apply.
Partial refunds/Restocking Fees
- Any item in original condition that is returned within 14 days after delivery: Shipping Charge is not refundable and a 10% restocking fee applies.
- Any item in original condition that is returned between 15 days and 30 days: 20% restocking fee applies.
- Any item in original condition that is returned more than 30 days after delivery: No returns are accepted
- Any item has obvious signs of use and returned: NO REFUND
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: NO REFUND
- If you are not satisfied with the merchandise or the way it operates, please contact the manufacturer.
** No shipping fees will be refunded in connection with a lost package. **
If you refuse a shipment or your item comes back to us as "undeliverable as addressed", the shipping cost will be deducted from your refund. If it was a free shipping order, the shipping cost will be deducted from your refund.